Estilo’s Policy on Refunds

At Estilo Hair & Beauty Salon, customer satisfaction is our top priority. We strive to provide high-quality services and products tailored to your needs. However, due to the nature of our industry, we have outlined the following refund policy to ensure clarity and fairness.

No Refunds on Services Rendered:

Once a service has been completed, refunds are not available. We encourage clients to communicate any concerns during the appointment to allow our team to address and resolve issues immediately.

Adjustments:

If you are not satisfied with the outcome of a service, we offer a complimentary adjustment within 7 days of the original appointment. Adjustments are provided at the discretion of management and are limited to minor corrections.

Retail Products:

Unopened and unused retail products may be returned within 14 days of purchase for a credit or exchange.

Opened or used products are not eligible for refunds due to hygiene and safety reasons, except in the case of a proven manufacturing defect.

Advance Payments:

Advance payments for high-ticket services (e.g. packages, hair extensions, colouring, facials, etc.) are non-refundable.

These payments can be redeemed toward future appointments if the original booking is canceled with proper notice, as outlined in our Cancellation Policy.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash. They are valid for services and products at Estilo Hair & Beauty Salon and must be used within their expiration period.

Disputes and Special Cases

If you feel you have a unique concern regarding a service or product, please contact us. We will review each case individually and work toward a fair resolution.

Thank you for choosing Estilo Hair & Beauty Salon. Your trust and satisfaction mean everything to us! 

If you have questions about this policy, don’t hesitate to get in touch.